ATT: Hello, my name is XXXXX, how may I help you?
Me: I'm interested in becoming a WorldNet subscriber, but I use a Mac.
Can you tell me whether...
ATT: No.
Me: Excuse me?
ATT: No, we don't have Mac software.
Me: Yes, I realize that. What I need to know is whether you can provide me
with the technical information necessary to reconfigure my Mac PPP software
to connect to WorldNet.
ATT: [pause] Well, all I know is that we don't have Mac software.
Me: [sigh] Yes, yes, I know. Is there someone there who can tell me a bit
more about the technical aspects of your service?
ATT: Like what, ma'am?
Me: Well, for example, are you using SLIP or PPP for connectivity?
ATT: Yes.
Me: Which one?
ATT: All three.
Me: [pause] Ummm....all *three*? What besides SLIP and PPP?
ATT: Both of them.
Me: [another sigh] Okay, if you're using PPP connections, it ought to be
possible for me to get the information to reconfigure my software to
connect. Could I *please* speak to someone more knowledgable about the
technical aspects of the services?
ATT: Please hold. [click....music....2 minutes of waiting]
ATT: Ma'am, can you tell me what specific information you need?
Me: Well, I would need a user ID and password, a telephone number for access,
any connection script or password authentication info necessary for
access, the DNS server and gateway information for the server I'd be
connecting to, and whether it would be a static or dynamic IP address.
ATT: I'm pretty sure it's dynamic.
Me: Great. What about the rest?
ATT: Let me put you on hold again. [click...music...one more minute of waiting]
ATT: Ma'am? I've been told that we use a proprietary dialler, so you have
to use our software.
Me: Thanks.
=======
I'd say my local provider has nothing to worry about at the moment. :-)
Liz
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<i>|Elizabeth Lane Lawley, Director | Internet Training &amp; Consulting Services|</i>
<i>| liz@itcs.com | (800) WIRED-IN * (205) 758-ITCS |</i>
<i>| <a href="<a href="http://www.itcs.com/elawley/">http://www.itcs.com/elawley/</a>">http://www.itcs.com/elawley/</a> | info@itcs.com * http://www.itcs.com/ |</i>
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