To be totally analogous, maybe I would compare the costs of developing,
printing, and mailing a catalog to the cost of developing one digital
catalog and putting it on the Web. On a where to develop new business
plan, comparing the launch of a printed catalog to a Web catalog is
analagous. I couldn't agree more that the ability to save on printing and
postage is considerable.
BTW, Joe, if you're willing to share some #s, I'd be interested in having
Hot, Hot, Hot as a case study in our forthcoming series on the Internet
and business.
Not going to respond to Paul's post separately, but a good one. In
Europe, UPS and FedEx are much more involved in inventory management,
order picking, etc., for some of their customers. It wouldn't be a
stretch to expand those activities along the lines Paul mentioned. (The
US Postal Service is involved in TimeWarner's interactive test in Orlando,
maybe they'll do as you suggest. Of course, I doubt it.)
I was hoping that my posts would get some good discussion going, and they
have. Thanks all for your insights. I'm eager for more.
Richard Layman
Computer Television Network
rlayman@cap.gwu.edu (which will be down 12/14-15
rllayman@netcom.com